Help Center

FAQs

• How are my payments protected?

  We work with the industry leader Stripe for payment processing. All transactions must meet the requirements in place with Stripe. Every transaction is encrypted and we never store any card data.

• Why is there a pending or duplicate transaction on my credit card?

  Most duplicate donations are not actually duplicate. If you attempted the donation more than one time, you will see more than one charge. The most common reason for this is entering an incorrect zip code. The charge will show as pending until your financial institution releases those funds – usually in 3-5 business days. To avoid this type of situation, double check that your credit card has your correct zip code.

• Why is my donation not showing up in the participant's account?

  Usually this is because the transaction did not actually go through. (See related FAQ on pending and duplicate transactions).

• Can I make a donation using cash or check?

  Each fundraiser is set up differently. Reach out to the student or participant who invited you to donate. They will be able to check into that for you.

• I have a question about a product I purchased from a fundraiser. Who do I contact?

  First reach out would be to the student or participant you ordered from. The majority of product fundraisers are set up for student delivery so students will usually be the ones to go to with questions and would be the ones delivering your product. However, we are always happy to help with questions and can direct you to the fundraising coach if needed. You can reach out on our contact page.

• What do I do after signing in?

  After signing in, you have to join a fundraising campaign. Each fundraising campaign has a unique campaign code. You can get this from your coach or fundraising leader.

• How do I get started with scoreboard?

  Watch the video below to see how to use SCOREBOARD.

  The blue Sell button is how to get to sales mode.

• How to use sharing tools?

  Here is a quick video tutorial showing how to use the sharing tools on Apple and Android phones.

• I need support regarding the scoreboard app. Who do i contact?

  Each fundraiser has a fundraising coach. They are able to handle most questions about the fundraiser and/or app help. You can reach out to them from the Scoreboard app. Otherwise, we’re always happy to help. You can reach out to us on our contact page.

• I would like more information on setting up a fundraiser for my group. Who do I contact?

  Reach out to us via our GET STARTED form and we’ll connect you with one of our experienced coaches.

• How to process a card payment?

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• How do I setup direct deposit?

  You should have received an email with a link to setup your direct deposit. Please use that link. If you did not receive the email, please reach out to your contact for further instructions. To see a sample setup, please watch the video below.

  Search for Tax Exempt Organizations
  https://www.irs.gov/charities-non-profits/search-for-tax-exempt-organizations